Total Quality: A Missing Piece for Educational Improvement: Issues About Change, Volume 3, Number 3
Authors: Shirley M. Hord, B. J. Monk
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Available online: Full text
Are W. Edward Deming's Total Quality Management (TQM) practices, created for the business community, relevant to schools?
Several Louisiana schools and school districts launched TQM programs as part of a broad school improvement plan. Total Quality: A Missing Piece for Educational Improvement summarizes the Quality experiences of three educational organizations: an instructional services division, a school district, and a primary school. It also presents a lucid introduction to the Quality program while correlating its principles to school improvement strategies such as site-based decision-making.
This publication is one of a series of briefing papers called Issues About Change.