National Partnership for Quality Afterschool Learning
A Resource Guide for Planning and Operating Afterschool Programs

Resource Description

This resource addresses the topics: Management, Communication.

Resolving Conflicts at Work: Eight Strategies for Everyone on the Job, Revised Edition
Kenneth Cloke and Joan Goldsmith
This book offers numerous suggestions for transforming workplace conflict into opportunities for positive change and maps out eight paths to hone conflict-resolution skills. Examples of these paths include listening with your heart, embracing and acknowledging emotions, separating what matters from what's in the way, solving problems creatively and collaboratively, and learning from difficult behaviors. This new edition includes case studies that will lead the reader to a better understanding of the issues that drive conflicts and how to improve working relationships. (384 pages)
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Prices of resources listed in this guide were accurate as of July 2008. Please contact the publisher for current availability and pricing.

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