Resource Description This resource addresses the topic: Communication.

Perfect Phrases for Dealing With Difficult People (New)

Susan F. Benjamin

In a leadership or management role, one may encounter a rainbow of personalities, some of which may challenge the guidelines of patience and professionalism. Creating a harmonious environment, especially when children are involved, is paramount. Learning to deal with staff members' personalities greatly increases chances of success for any program. Readers will learn to diffuse tense situations, motivate unproductive staff, and deal with discord by presenting mutually beneficial solutions.

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