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National Partnership for Quality Afterschool Learning
A Resource Guide for Planning and Operating Afterschool Programs
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Resource Description

This resource addresses the topic: Communication.

New
Perfect Phrases for Dealing With Difficult People (New)
Susan F. Benjamin
In a leadership or management role, one may encounter a rainbow of personalities, some of which may challenge the guidelines of patience and professionalism. Creating a harmonious environment, especially when children are involved, is paramount. Learning to deal with staff members' personalities greatly increases chances of success for any program. Readers will learn to diffuse tense situations, motivate unproductive staff, and deal with discord by presenting mutually beneficial solutions.
© 2008
Print$9.95
McGraw Hill
Two Penn Plaza
New York, NY 10121-2298
Web: http://www.mhprofessional.com

Prices of resources listed in this guide were accurate as of July 2008. Please contact the publisher for current availability and pricing.

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