Resource Description This resource addresses the topic: Communication.

Active Listening (New)

Michael H. Hoppe

Active Listening helps leaders and managers improve their listening ability. This compact resource teaches many concepts helpful to principals, teachers, staff, and parents. The author suggests that, through listening, managers and leaders may more effectively arbitrate situations, handle problems, and detect miscommunications before tensions erupt. He discusses the importance of unbiased, objective listening and explains how active (rather than passive) listening fosters a sense of trust and respect. In addition, he shows step-by-step how to overcome challenges through listening. (32 pages)

© 2006 Print $9.95

Center for Creative Leadership P.O. Box 26300 Greensboro, NC 27438-6300 Phone: 336-288-7210 Web: http://www.ccl.org/leadership/Publications/index.aspx

Prices of resources listed in this guide were accurate as of July 2008. Please contact the publisher for current availability and pricing.